Maybe he is away i sure hope so. i am still giving him the benefit of the doubt at this moment .
Yes there was a heatpack 1 little heat pack for a 16 inches Aro doing a cross country journey. on top of that he was packed 3 h prior to flight and on of the bag ruptured along the way, there was notthing in the box to stabilize the bag
Combine that with the fact it was -4 in Mtl that poor fish never had a chance.
Anyways i will be a little more patient with the seller.
is there a rule against publicly calling him out ?
That's pretty pathetic. When I shipped or received snakes in the winter there was always 2 heat packs, one in the box and one taped to the lid and everything would be secured with crumpled newspaper. I would wait and see if the seller does anything about it and if they don't, consult with the moderators before you post a negative thread. Personally I would make sure to add a snide comment on every post he or she made if they don't make this right.